Frequently Asked Questions

Website/ Forum/ Kayak Club

Q. Does creating a log in account and password on the website during a purchase automatically make me a member of the Paddlerscove Kayak Club?

No. That  log in and password information is for purchasing only.

Q. What is the Paddlerscove Kayak Club?

A. The Paddlerscove Kayak Club is a fun bunch of paddlers of all ages and skill levels. The possibilities are endless in terms of ideas for our group; the enthusiasm for paddling, be it recreationally or touring, in this Club is contagious! River runs, lake paddles, bird watching, photography, movie nights, paddles followed by meals together, and sharing experiences with each other are just some of the interests that have come to the table. 

Become a member of the Paddlerscove Kayak Club by registering as a member of the Paddlerscove Forum, (www.paddlerscoveforum.com) choose your username and password, and when the membership is activated by an administrator, the member can post topics and reply to any topic in any category. The forum can be viewed by non-forum members, however only members can post or reply to topics.

Join the fun!

 Q. What is the difference between being a paying member or a non-paying member of the Paddlerscove Store?

A. Non-paying members will have access to the Paddllerscove Forum, which is a valuable and growing collection of kayaking information from paddlers worldwide. Topics range from, but are not limited to, anecdotal stories, comparison of gear and trip/event planning. Non-paying members are also invited to join the Kayak Club on outings and for meetings.

   All members, paying or non, will receive sneak previews of sales and events before they are made public, which also allows them to reserve a spot at events or in classes. Members also have opportunities to attend private demo days with maufacturer representatives along with our staff.

   Paying members will pay a lifetime membership fee of $20.00.  A minimum yearly purchase of $20.00 is required to maintain the membership, however a new membership may be purchased as well. A paying member will be entitled to exclusive sales on merchandise including kayaks, gear and apparel. Members Receive:

• Paddlerscove Membership Card
• Free rashguard with membership
• Discounts on  paddle gear in store and our website store**///paddlerscove.com/g/g/g
• Reduced fees for selected classes**
• Sneak previews of sales & events
• Automatic membership in our Kayak Club

**Excludes sale/clearance items (prices ending in 7 or 5), items discounted 15% or more, gift cards, Kayak trips, sales tax, postage, labor, rental and membership fee.  

 

 Q. What is the Paddlerscove Forum used for?

A. Primarily, it is used for general discussion amongst paddlers all over the world. Topics range from, but are not limited to, anecdotal stories, comparison of gear and trip/event planning, local event postings and communication between our Kayak Club paddlers.  You can accesss it from our website, or by going to www.paddlerscoveforum.com.

Q. Is my log in and password the same for the Website (Webstore) and the Forum?

A. No, you must create a separate username/log in and password to post on the forum. However, anyone may view the forum without  logging in, or being a member- the only limitation is that you cannot post a topic or reply without logging in and being  a member of the forum.

Q. If I am a member of the Paddlerscove Forum, am I automatically a member of the Kayak Club?

A. No. However, you are entitled to the use of the forum and benefits of being a non-paying member, with the option of becoming a paying member.

Q. What if I cannot log in to the Webstore, or Forum for any reason?

A. You can call the store, send an email, or use our live chat option for help. Troubleshooting will include first making sure that you are using the appropriate log in information, as the log in information for either the website or Forum will not work for the other.    

 

Online Ordering

Q. How long will it take for my order to ship?

A. Orders are processed during open store hours, with 3:00 as the end of an official ordering day. Meaning: an order placed after 3:00 pm may be considered an order for the following day. Orders for items that are in stock will be sent out between 1 and 3 business days.

Q. What if I want my order overnight or 2nd day?

A. Expedited shipping is delivered Monday through Friday, via Fed-Ex (plus 1-2 business days for preocessing. Expedited shipping does not always include the day the order is placed.

Q. What happens if items in my order are not in stock?

A. We will contact you to see if you would like us to substitute with a different item, cancel that part of your order, or wait for the item to be ordered for you. Some items will be drop-shipped directly from the maunfacturer as well.

Q. Can I special order an item that I don't see?

A. Yes. As long as we are a dealer for the manufacturer, we will order any item for you once it has been paid for.

Q. What if I wish to return an item?

A. Send your returns to us using the shipper of your choice. Please indicate whether you are requesting a refund, or would like to exchange the item.

Q. What is the refund policy?

A. Refunds are granted when the item is returned undamaged with the tags attached. Shipping and handling are not refundable. Special orders have a 20% re-stocking fee.